Purposes

Legal basis

Retention period

Data Controller

Management of Services

Management of reservation requests for Beaumier Group Services (directly with a Hotel or the Beaumier Group or Partner Companies)

Contract

6 (six) months if the reservation of

Services is

unsuccessful and if the Services are reserved, three (3) years in an active database and two (2) years in Intermediate Archiving

The Beaumier Group & Beaumier Group Hotels

Management of payments and deposits for all Services.

Contract

For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving

The Beaumier Group & Beaumier Group Hotels

Management of accesses to

Services (in particular hospitality, spa, sports, restaurant, bar, room service, concierge, luggage storage, multimedia facilities, etc.)

Contract

For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving

Beaumier Group Hotels

Organizations with third-party service providers on behalf of Customers (such as coordinating sightseeing and other tourist excursions, organizing taxi,

shuttle and chauffeur services, facilitating restaurant and event reservations)

Contract

For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving

Beaumier Group Hotels

Preparation and coordination of

events in

accordance with Customers' instructions, expectations and preferences

Contract

For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving

Beaumier Group Hotels

Consumption monitoring (telephone, bar, PayTv, etc.)

Contract

For the duration of the Customer's use of the Services, plus a period of three (3) years in an active database and two (2) years in Intermediate Archiving

Beaumier Group Hotels

Customer or Guest health information required for the provision of Services and, in particular, for the needs of Spa, Sport, Restaurant services, etc.

Consent

For the duration of the Customers’ stays or the duration of the service for Guests

Beaumier Group Hotels

Customer relationship monitoring

Satisfaction surveys

Legitimate interest of the Data Controller (improving the quality of Services)

Duration necessary to achieve the purpose of the survey or until the right to object is exercised.

The Beaumier Group & Beaumier Group Hotels

Collecting comments

Legitimate interest of the Data Controller improving the quality of Services)

Duration necessary to achieve the purpose of the survey or until the right to object is exercised.

The Beaumier Group & Beaumier Group Hotels

Complaints management

Contract performance

three (3) years in an active database and two (2) years in Intermediate Archiving

In the event of a dispute, Personal Data will be retained until the dispute has been resolved or the statute of limitations has expired.

The Beaumier Group & Beaumier Group Hotels

Managing the

preferences of Customers who are not members of the loyalty program with a view to

personalizing Services

(types of

accommodation, accommodation options, food preferences, etc.)

Legitimate interest (quality of Services)

From the Customer's last reservation, three

(3) years in an active database and two (2) years in Intermediate Archiving

The Beaumier Group & Beaumier Group Hotels

Commercial prospecting (advertising messages, competitions, sponsorship, promotions, etc.).

Issued by the Data Controller for goods or services similar to those purchased by

Customers, by electronic means, telephone or post

Consent

Until consent is withdrawn or Five (5) years from the date on which the Customer last used the Services in any way or, if shorter, until there is an objection.

The Beaumier Group & Beaumier Group Hotels

Issued by the Data Controller for goods or services not similar to those purchased by Customers, by electronic means, telephone or post

Consent (see Art. L. 34-5 of the CPCE) (French Post and Electronic Communications Code)

Until consent is withdrawn or five (5) years from the date on which the Customer last used the Services in any way.

The Beaumier Group & Beaumier Group Hotels

Bookkeeping and other accounting and tax obligations, etc.

Compliance with a legal obligation to retain data (for example, the obligation to confirm the identity of the person by requesting proof of identity)

In the form of Intermediate Archiving: legal retention period (e.g. 10-year accounting obligation).

The Beaumier Group & Beaumier Group Hotels

Safety measures

Active surveillance of Service locations to ensure

adequate incident

Legitimate interests of the Data Controller (Protection of

1 month from the collection of information.

Beaumier Group Hotels

prevention, response and documentation (including video surveillance)

Customers and Guests)

Responding to,

handling and documenting on- site medical and other accidents and emergencies (including facilitating the services of on-site physicians) and requesting assistance from emergency services, etc.

Legal obligations

1 month from the collection of information.

Beaumier Group Hotels

Internal management of the list of

customers who have behaved inappropriately when using the Services (aggression and rudeness, failure to comply with the hotel contract, failure to comply with safety regulations, theft, damage and

vandalism or payment incidents).

Legitimate interest of the Data Controller (Management of Services)

Three (3) years from the event giving rise to the dispute, followed by two (2) years in Intermediate Archiving.

Beaumier Group Hotels

Individual police files for the

prevention of public order disturbances, criminal investigations and searches in the interests of

individuals for foreign Customers

Legal obligations

Six (6) months

Beaumier Group Hotels

Use of the services necessary to

confirm the identity of people benefiting from Services in the event of serious events impacting the places where Services are provided (natural disasters,attacks, etc.)

Processing necessary to protect the vital interests of Customers.

For the duration of the event plus one (1) year

Beaumier Group Hotels