Frequently Asked Questions

General Information and Access

What is the hotel address?

2, Place de l'Église, 73440 Val Thorens, France.

Is there valet parking? If so, how does the valet parking work?

Yes, valet parking service is available for guests.

What parking options are available at the hotel?

Public parking is available nearby, with reservation required, at a rate of €28 per day.

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Yes, parking after check-out is possible with an additional fee.

Is there an airport nearby?

The nearest airports are Chambéry Airport (CMF), Geneva (GVA), and Lyon.

How do I get to hotel from the nearest airport?

The hotel can be reached by car or private transfer.

What will it cost to hire a cab or town car from the airport to the hotel?

Please contact reception for private transfer pricing; taxi fares typically amount to around €500.

Is there a major train/bus station nearby?

The closest train station is Moûtiers-Salins-Brides-les-Bains.

What’s the best way to get around the city?

Walking within Val Thorens or using the shuttle bus service.

Rooms and In-room Amenities

Is there housekeeping service?

Yes, daily housekeeping is provided.

What room options are available at the hotel?

The hotel offers rooms and suites.

What type of in-room technology can I expect?

Rooms are equipped with flat-screen TVs, Wi-Fi, and telephones.

Can I have ice sent to my room?

Yes, ice is available upon request.

I love some of the items in my room, can I purchase them and take home with me?

Yes, items can be purchased for an additional cost.

Are there smoking rooms? And can I smoke in public spaces?

The hotel is non-smoking indoors; smoking is only permitted in designated outdoor areas.

Do you have room service?

Yes, room service is available.

Do all of your rooms have private baths?

Yes, all rooms have private bathrooms.

Are there minibars in the rooms?

Yes, minibars are provided in each room.

Which room amenities are available at the hotel?

Amenities include Grown Alchemist bathroom products, safe, direct phone line, flat-screen TV, minibar, Wi-Fi, hairdryer, welcome amenities, and coffee/tea maker.

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

Check-in is after 4:00 PM and check-out before 11:00 AM.

What happens if I damage the guest room?

A security deposit will be charged in case of damages.

Can you check in early?

Early check-in is available subject to availability and may incur additional charges.

How late can we check in?

Reception is open 24/7 for check-in.

What is required to check-in?

Guests must present valid photo identification and a credit card upon check-in.

Can I store my luggage before or after I check out?

Yes, luggage storage service is available.

Will I be charged for an early departure?

No, there are no charges for early departure.

Additional Services

Can I have my clothes laundered and dry cleaned?

Yes, laundry and dry cleaning services are available for an additional fee.

Do you have a shoe shine service?

No, shoe shine service is not offered.

How do I schedule a wake-up call?

Wake-up calls can be arranged by contacting reception.

If I am traveling on business, what types of services can you support me with?

Photocopying services and meeting/banquet facilities are available.

Do you have a gym or fitness center? If so, what type of equipment can I expect?

Yes, the fitness center features rowing machines, treadmills, and stationary bikes.

Where can I securely store my valuables?

All rooms are equipped with safes for secure storage.

Can I send a package to the hotel?

Yes, the hotel accepts packages for guests.

Do you offer ski equipment rental?

Yes. You'll find Audacius, a ski shop in the hotel, where you can rent quality equipment. Book here to enjoy preferential rates.

Pets

Can I bring my pet to the hotel?

Yes, small pets are welcome, limited to one per room, with an additional charge.

Payment and Reservation Policies

Can a third party pay for my reservation?

Yes, third-party payments are accepted.

Does the hotel accept traveler’s checks as payment?

No, traveler’s checks are not accepted.

Does the hotel require any kind of deposit prior to checking-in?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What is the Nonrefundable reservations policy?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

Will my credit card be charged when I make my reservation?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What is your cancellation policy?

For detailed information regarding our nonrefundable reservation policy, credit card charges at booking, cancellation terms, and deposit requirements, please refer to our Terms and Conditions page.

What type of credit cards are accepted at the hotel?

MasterCard, Visa, and American Express are accepted.

Breakfast, Children, and Other Services

Is breakfast included?

Yes, breakfast is included.

Do kids stay free?

No, children do not stay free.

Does your hotel offer currency exchange?

No, currency exchange services are not available.

Are extra beds or rollaway beds available?

No, extra beds are not available.

Is there a limit to how long I can stay?

No, there is no limit on the length of stay.

Leisure and Attractions

What should I do and see during my stay?

Not specified.

Which popular attractions are close to the hotel?

Skiing, snow activities, ziplining, ice racing, ice diving, and bowling; the hotel reception can assist with organizing activities.

What are some of the property amenities at the hotel?

The resort features an indoor swimming pool, spa and wellness center, two restaurants, Wi-Fi, a sun terrace, and a bar.

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

Guests can enjoy Le 1971 bar, La Fondue, and La Brasserie du Val Thorens.

What are some popular restaurants close to the hotel?

Beca restaurant is a popular nearby option.

What are some popular venues close to the hotel?

Not specified.

Which languages are spoken by the staff at the hotel?

Staff speak English, French, and Italian.

Does the hotel have a concierge?

Yes, concierge services are available.

How do we contact the hotel for reservations?

Contact reception at reception.levalthorens@beaumier.com or call +33 (0)4 79 00 04 33.

How do we contact the hotel for group sales?

Contact sales@beaumier.com or call +33 04 79 00 93 65.

What activities are there to do at the hotel?

Guests can enjoy a DJ, après-ski events, and skiing activities.

Does the hotel have a pool?

Yes, the hotel features a swimming pool.

Is the hotel ski-in, ski-out?

Yes, the hotel offers ski-in, ski-out access.

Can I rent ski equipment or purchase lift passes through the hotel?

Yes, ski equipment rental and lift pass purchases are available.

What winter activities are available besides skiing?

Snowboarding, sledding, snowshoeing, skating, and various party bars.

Where can I enjoy après-ski near or at the hotel?

Popular après-ski venues include 1971 at Val Thorens, 360, and La Folie Douce.

Can I host a private dinner or event at the hotel?

Yes, private dinners and events can be hosted at the hotel.

Contact our booking agents:

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FREQUENTLY ASKED QUESTIONS

General Information and Access

What is the hotel address?

Is there valet parking? If so, how does the valet parking work?

What parking options are available at the hotel?

Can I leave my car in the parking garage after checking out? Will there be an additional charge?

Is there an airport nearby?

How do I get to hotel from the nearest airport?

What will it cost to hire a cab or town car from the airport to the hotel?

Is there a major train/bus station nearby?

What’s the best way to get around the city?

Rooms and In-room Amenities

Is there housekeeping service?

What room options are available at the hotel?

What type of in-room technology can I expect?

Can I have ice sent to my room?

I love some of the items in my room, can I purchase them and take home with me?

Are there smoking rooms? And can I smoke in public spaces?

Do you have room service?

Do all of your rooms have private baths?

Are there minibars in the rooms?

Which room amenities are available at the hotel?

Arrival, Departure, and Formalities

What are the normal check-in and check-out times?

What happens if I damage the guest room?

Can you check in early?

How late can we check in?

What is required to check-in?

Can I store my luggage before or after I check out?

Will I be charged for an early departure?

Additional Services

Can I have my clothes laundered and dry cleaned?

Do you have a shoe shine service?

How do I schedule a wake-up call?

If I am traveling on business, what types of services can you support me with?

Do you have a gym or fitness center? If so, what type of equipment can I expect?

Where can I securely store my valuables?

Can I send a package to the hotel?

Do you offer ski equipment rental?

Pets

Can I bring my pet to the hotel?

Payment and Reservation Policies

Can a third party pay for my reservation?

Does the hotel accept traveler’s checks as payment?

Does the hotel require any kind of deposit prior to checking-in?

What is the Nonrefundable reservations policy?

Will my credit card be charged when I make my reservation?

What is your cancellation policy?

What type of credit cards are accepted at the hotel?

Breakfast, Children, and Other Services

Is breakfast included?

Do kids stay free?

Does your hotel offer currency exchange?

Are extra beds or rollaway beds available?

Is there a limit to how long I can stay?

Leisure and Attractions

What should I do and see during my stay?

Which popular attractions are close to the hotel?

What are some of the property amenities at the hotel?

What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?

What are some popular restaurants close to the hotel?

What are some popular venues close to the hotel?

Which languages are spoken by the staff at the hotel?

Does the hotel have a concierge?

How do we contact the hotel for reservations?

How do we contact the hotel for group sales?

What activities are there to do at the hotel?

Does the hotel have a pool?

Is the hotel ski-in, ski-out?